Skip to content
PCSJun 18, 20244 min read

Enhancing Healthcare IT with Co-Managed Services

As health and medical institutions continue to advance, the need for reliable and efficient IT support is essential. A solution drawing interest in this field is co-managed IT services. But, what exactly are co-managed IT services, how does this service work, and how can they benefit the health and medical industry? This blog will delve into these questions, offering guidance for who you choose as a managed IT services provider.

What is Co-Managed IT Services?

Co-managed IT services refer to a partnership where an organization's in-house IT team works with an externally managed IT services provider. This hybrid approach lets the internal team keep control of crucial server settings and administrative functions of their IT systems. Still, it involves bringing in a specialist provider to assist with other essential hosting services and expert tasks. To get the most out of co-managed IT service providers, organizations should embrace a flexible approach to IT support that can be scaled according to their needs.


Benefits of Co-Managed IT Services for Health and Medical Institutions

Health and medical institutions face special challenges such as strict regulatory requirements, high data security standards, and the demand for 24/7 operational efficiency. Co-managed IT solutions can address these challenges and offer several key benefits.

Enhanced Security and Compliance

Ensuring that patient data is secure and confidential is one of the main concerns of health and medical institutions. With co-managed IT services, you gain access to high-technological security tools and expert knowledge that an internal IT team might not have. A managed IT services provider can help you establish strong security measures, perform regular audits on your I.T. systems, and ensure compliance with regulations such as HIPAA (the Health Insurance Portability and Accountability Act of 1996).

Cost-Effective Solutions

Running a large in-house IT department is costly. Co-managed IT services are a cost-effective alternative, giving you access to an expert team without needing full-time hires. This allows health and medical institutions to adjust their IT budgets by paying only for the services they use when needed.

Access to Specialized Expertise

The health and medical field’s technology is continuously developing which can be difficult for internal IT teams to keep up with the most recent advances. Co-managed IT service providers add specialized expertise and up-to-date knowledge so that hospitals and other healthcare facilities can utilize the latest techniques and technology.

Scalability and Flexibility

Ongoing planning and development means that health and medical institutions are constantly fluctuating. Co-managed IT services help to increase or decrease resources as needed, ensuring that your institution’s IT support matches its changing needs.

Improved Focus on Core Activities

Partnering with a managed IT services provider means internal teams can concentrate on activities that more directly affect patients and operational effectiveness. Routine work such as surveillance, maintenance, and infrastructure updates are left to the co-managed IT service provider to handle allowing in-house teams to focus on strategic initiatives.



Questions to Ask When Choosing the Right Managed IT Services Provider

Selecting the right managed IT services provider is important for optimizing the value of co-managed IT services. Here are five crucial questions health and medical organizations should ask future providers:


  1. What is Your Experience in the Health and Medical Sector?
    Experience in the health and medical sector is vital for understanding the specific needs and challenges faced by these institutions. A provider with a proven track record in this field will be better equipped to offer customized solutions that meet regulatory requirements and enhance patient care.

  2. How Do You Ensure Data Security and Compliance?
    Healthcare and medical centers cannot compromise on data security and compliance. Ask the provider about the security measures they take, their encryption methods, and compliance strategies. Ensure that they are experienced in HIPAA and other relevant regulations.

  3. What Level of Support Can We Expect?
    Understanding the level of support offered by a managed IT services provider is essential. Question their response times, availability (including after-hours support), and evaluation procedures. A provider that can guarantee 24/7 support with fast response times is in a position to ensure little disruption to operations.

  4. Can You Provide References or Case Studies from Similar Clients?
    The references and case studies from similar clients can provide important insights into the capabilities and reliability of potential vendors. Ask for contact information for current or past clients in the health and medical field to learn about their experiences and satisfaction levels.

  5. How Do You Handle Scalability and Customization?
    Each healthcare provider and medical institution has unique IT requirements which will change over time. Question potential vendors on how they are prepared for scalability and customization of your needs so that their solutions can evolve with your institution. Look for an open, adaptable approach that can be adjusted based on your requirements.


Co-managed IT services offer health and medical institutions an answer that is both steady and dependable for the management of their IT requirements. This lets institutions bring together their own IT internal teams with outside service providers who specialize in managed IT services: in this way, institutions will be able to improve security, reduce costs, and have access to specialized knowledge while maintaining a measure of flexibility. When choosing a managed IT services provider asking the right questions will help ensure that what is defined in the partnership works best for your institution's goals and priorities.

Co-managed IT services can offer significant benefits to health and medical organizations. With the right approach and a trusted managed IT services provider, they can navigate the complexities and concentrate on what counts most - offering outstanding patient care.

Interested in learning more about Co-Managed Services for Health and Medical Industries? Contact us today