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Helpdesk Support

Helpdesk Support

An IT helpdesk is an individual, group, organizational function, or external service that an organization calls to get help with an IT support issue 24/7. For many small businesses, not having adequate IT support can lead to costly downtime and productivity losses when technical problems arise. Outsourcing to a managed service provider takes the pressure off of internal staff needing to support IT and frees them up to focus on core operations.

PCS is uniquely positioned to provide the reliable round-the-clock assistance that companies require to ensure workplace disruptions are kept to a minimum. Their highly skilled technicians have the experience and tools required to efficiently diagnose even the most complex technological problems remotely. Employees can simply call the helpdesk for assistance with anything from software bugs to non-functioning hardware.

Opting for an outsourced helpdesk solution offers clear advantages over attempting to self-manage support internally. Businesses are able to leverage PCS's deep bench of technical expertise rather than shoulder the expenses of hiring and training their own in-house team. As needs fluctuate, a flexible pay-as-you-go model from PCS scales easily without long term commitments. Most significantly, outsourcing the helpdesk functionality to a best-in-class provider like PCS means any user, day or night, can get rapid assistance to resolve issues.

The cost savings from helpdesk outsourcing can be transformative. Rather than pay ongoing overhead costs to permanently employ their own support personnel, companies using PCS only pay for the live interactions and break/fix events that they require. This subscription-based approach removes unnecessary expenses and makes IT support a predictable operating cost. With helpdesk assistance as straightforward as making a phone call, PCS ensures maximum productivity for clients across all departments and locations.

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What Does PCS IT Helpdesk do?

When we mention an IT helpdesk, we refer not simply to a contact center that addresses your contacts, but to offering the optimum customer care for our partners.

At PCS, our team is available around the time clock to assist you with any IT problems you may face. With our proficient team willing to assist, we're at your service as an associate all through all your technological necessities, whether or not they're small queries or significant issues requiring fast answers.


Our team of technicians are available 24/7 to respond to your questions and resolve your issues. IT help should not have to wait until tomorrow, it should be resolved immediately. 


If the issue is a little more than just a simple fix, the next step is to route to a next-tier level to help resolve your issues on a deeper level.


Our knowledge-based IT support team members at PCS will not only resolve your issue but educate you on what happened and ways to prevent the issue from reoccurring. 

What is PCS LiveLine?

When you choose PCS as your IT support service provider, you’ll gain a helpful partner who stands ready to deliver assistance whenever you need it. We created LiveLine because you shouldn't have to wait for immediate help when a question or issue arises.

When you pick up the phone to call our LiveLine for live IT support, you will speak to a PCS team member within 30 seconds. Helpful, friendly, experienced, and fast are the core tenets of our LiveLine support service.

We understand that you’ve dealt with difficult tech support before, but with us, it's personal. At PCS, we are a team of friendly IT support staff always ready to help with your technology needs when you need us.

With PCS LiveLine there are:

  • No automated scripts giving you suggestions you’ve already tried

  • No waiting for IT help until the next business day

  • No complex technical jargon meant to frustrate or confuse you

With LiveLine, when we say live 24/7 support, we mean just that. All our PCS IT support team members are knowledgeable, friendly, and empathetic. We will walk you through the steps of solving your problem in a way you and your organization will understand. 

Available Services

Core Support Services

Focused on the immediate, day-to-day IT support needs of end-users

Strategic IT Consulting

Designed for services that provide high-level IT strategy, planning, and management