Tell Me More About PCS
Double Arrows

We strive to be the most helpful IT company in the world.

We know the last thing you want to deal with is technology. You do your job, you do it well, and technology oftentimes just feels like it gets in the way. And when you have a problem, you’re stuck in endless phone loops, hours without service, and the business headaches that come with it. We built PCS because there’s a better way to do IT.

We’re a customer service company that happens to do IT, so all of those things you don’t want to do, we do. When you work with PCS, you finally get a real, honest IT strategy. And as with any strategy,
it starts to pay off the minute you implement it.

We include a virtual CIO with all plans for strategy and consulting, so you’ll never feel alone and you’ll get a live person every time you call for support, no matter when, no matter why. With PCS, you’ll get the capabilities that come from a large IT support services provider with the kind of personal attention and support that you would usually only expect from a smaller IT consulting services company.

How do we do it? We have assembled a huge team with over 100 IT professionals with varying levels of expertise so that we can give every one of our clients personal, customized IT solutions. Our friendly, easy-going and highly knowledgeable professionals take the time to learn who you are and what your business is all about so that we can give you the best IT support possible.

It’s like having the support of a full-time IT staff when you need it, without any of the full-time staff headaches.

Our Core IT Computer Services

Our basic tiers of service to help get your business’ IT back on track include:

Managed IT

Our managed IT support completely takes the place of a full-time, in-house IT staff. Our On-Guard services include constant monitoring of your network, so we can always be on the lookout for potential problems and solve them right away. They can also include nearly immediate access to expert advice and support whenever you happen to need it.

With PCS Managed IT support, you can assume your IT is on autopilot, and if there are any potential problems, you can count on us to spot them and fix them, using tools like routine maintenance, spam filtering and regular data backup.

Project-Based IT

Perhaps you don’t have the budget or even the need for the kind of full-time IT support that our Managed IT solutions provide. But when that one important IT project comes along, you want to nail it — and you don’t want to hire a whole bunch of new staff to get it right. That’s where our project-oriented IT support comes in.

Hire us for a specific project — it doesn’t matter whether it’s large or small, it doesn’t matter whether you need on-site support or remote support, and it doesn’t matter where you are located. We will handle it. Whether it’s building your IT infrastructure, relocating your IT infrastructure, or something as simple as installing cloud-based email throughout your office, we can take care of it for you.

Rapid Response IT

IT problems don’t just happen whenever it’s convenient. As you probably already know, they can strike at any time. And when they do strike, you usually can’t afford to wait around for business hours for help. No matter how rare IT issues are for your company, if you don’t have someone to call in an emergency, the consequences could be extremely costly.

When those issues do pop up, it’s PCS to the rescue. Call us and we’ll be there. We can offer remote monitoring so you can sleep peacefully knowing your servers are up and running 24/7. And if there’s a problem, we’ll let you know right away and get to work immediately.

We can also offer 24/7 remote support so you’ll know someone’s on hand to resolve your problem, whether it’s 3 o’clock on a Saturday afternoon or 2 am on a Tuesday.

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Managed IT

Like an in-house IT group, only you don’t have to pay for the chairs.

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Project-Based IT

Have an IT project that you don’t have the internal capabilities to tackle? Have us do it!

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Rapid Reponse IT

When you need help and you don’t know who to call, call us.

What Do You Get with PCS?

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Accessibility, Reliability, and Accountability

You’ll get us at our best every time.
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All US-Based Staff

Our team is local – which means you'll always know us. In person.
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Experienced, Caring People

We’ve been in IT for almost 20 years, and we do it because we love it.
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Liveline

You’re 30 seconds from a real person on the phone.
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Jargon-Free Service

You always know what’s going on because we'll talk to you in human terms.
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We're a One-Stop Shop

We make integrating IT solutions of all shapes and sizes a simple process.

Who's With PCS Today?

PCS has saved NRCC close to $25,000

To start with, PCS’s help desk is phenomenal. When you call, you get a technician on the phone almost immediately. Their account management team, led by Drew Crescenzo, is second to none. PCS has saved NRCC close to $25,000 for our infrastructure upgrades over the last few years; due to the IT strategy that they implemented when we upgraded our Exchange and Dell servers.

Frank A. Speziali Northeast Regional Council of Carpenters

PCS provides a broad range of capabilities that we couldn't manage internally

I have worked with PCS for over 12 years. My first experience was engaging PCS as additional support for a 2 person IT department. They provided much help when business activity increased, assisted with the implementation of a new ERP system, were available to consult with when upgrading key pieces of equipment, and helped develop an full IT plan.

Gene J Concordia General Manager

The services PCS provides are integral to the daily function of our company.

For over 7 years they’ve continually helped us to bring our computer systems up to date, they provide timely service whenever we have a problem, and they monitor our systems to look out for any potential problems.

Bridget Fee Assistant Business Manager

One call away is all the help you need.

PCS is always there when you need them. One call away is all the help you need. As customers since 2004, we have complete trust and faith in their expertise. They have always helped us through all of our IT needs over the years. Major expansion projects to minor everyday issues we always know that we can trust PCS to guide us in the right direction. Every need is handled very quickly and efficiently. All of the employees are very knowledgeable and friendly. They are courteous and professional at all times. It is always a pleasure to work with a company that cares so much about what they do.

Dana Cornog Practice Administrator

PCS provides consistently superior service and they are a pleasure to work with!

The PCS team has helped keep the computers and servers throughout our 7 medical offices running smoothly and efficiently for over 8 years. Our daily fast-paced, patient-focused care doesn’t allow for down time, so when there is a glitch, PCS immediately facilitates a seamless fix, remotely or in person, in a calm, efficient, professional and timely manner. It doesn’t matter who from our office calls, or who we get on the phone, PCS provides consistently superior service and they are a pleasure to work with!

Stacy S Cohen, DC First State Health & Wellness