PCS manages your Microsoft 365 tenant, Intune devices, Conditional Access and MFA, licenses, and Azure workloads—either as your IT team or alongside your in-house staff. For businesses with approximately 10–200 seats in South Jersey and Philadelphia, we connect cloud administration, security and support under clear day-to-day ownership.
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What managed cloud services include
Managed cloud services mean an outside IT provider administers, monitors and supports a business’s cloud environment day to day. The work includes user access, device policies, license reviews, maintenance, backup and support. A fully managed provider takes operational responsibility for the agreed scope; a co-managed provider shares those duties with internal IT.
This checklist shows how PCS can divide the work. Your service agreement identifies the actual systems, approvals and responsibilities; your business retains ownership of its tenant, data and business decisions.
| Task |
Fully managed |
Co-managed |
| Tenant administration |
PCS handles agreed Microsoft 365 settings, mailboxes and permissions. |
Your team and PCS divide tenant administration by responsibility. |
| User lifecycle |
PCS completes approved onboarding, role changes and offboarding. |
Your team initiates or handles routine changes; PCS covers agreed tasks and escalations. |
| Intune device management |
PCS manages agreed enrollment, compliance policies, apps and device actions. |
PCS supports selected policies or device groups alongside internal IT. |
| Conditional Access / MFA |
PCS manages agreed access policies and MFA configuration. |
PCS handles agreed security controls with your team’s approval and coordination. |
| License reviews |
PCS reviews assigned and used licenses and recommends right-sizing. |
PCS provides reviews and recommendations; your team retains agreed purchasing and assignment duties. |
| Backup |
PCS manages agreed backup, monitoring and recovery responsibilities. |
Your team and PCS document protection coverage and recovery handoffs. |
| Monitoring |
PCS monitors and maintains the in-scope cloud environment. |
PCS fills defined monitoring and maintenance gaps. |
| Azure resources |
PCS administers the agreed Azure workloads and access. |
Your team retains selected workloads; PCS manages the agreed resources. |
| Escalations |
PCS coordinates in-scope user issues and vendor escalation. |
Internal IT and PCS use a defined escalation path and support split. |
Microsoft 365 management
Tenant administration and user lifecycle
PCS administers your Microsoft 365 tenant so account changes do not depend on informal requests or scattered permissions. We set up joiners, manage role changes and coordinate leavers, including access removal and data handover requirements.
That work includes mailboxes, groups, and Teams and SharePoint permissions. We help keep access aligned with employees’ current responsibilities, with business approvals where needed. Your team has a support partner for collaboration and email issues, while owners and IT managers retain visibility into important changes. Explore our Microsoft 365 services.
Intune device management
PCS delivers Microsoft Intune device management, including enrollment, compliance policies, app deployment and lost-device wipe. We help bring work devices under consistent management rather than relying on employees to configure each device themselves.
Device actions and policies are planned around your requirements and the devices involved. For a lost device, we coordinate the appropriate response with authorized contacts. We explain the effects of compliance rules and deployment changes so employees understand what to expect and your team can support the rollout.
Conditional Access, MFA and email security
PCS delivers Conditional Access policies to restrict sign-ins that do not meet your access rules, MFA to make a stolen password alone insufficient for access, and email security to help filter malicious messages and reduce exposure to phishing.
These controls work together, but none eliminates every threat. We plan changes around your users, applications and business requirements, then help address sign-in problems and policy exceptions through an agreed process. Cloud protections sit alongside your wider cybersecurity program, not apart from it.
License optimization
PCS is a Microsoft CSP/reseller and one of the largest resellers of Office 365 on the East Coast. We help you understand Microsoft 365 licensing and align subscriptions with the way your employees actually work.
License optimization starts with reviewing assigned versus used seats and checking which features each role needs. We recommend appropriate license types and coordinate approved changes. Right-sizing is not a blanket promise of savings: removing a license or changing a plan must not take away capabilities your employees depend on.
Microsoft Azure services (honest scope)
PCS supports Azure virtual machines and servers, Microsoft Entra ID, hybrid environments and Azure Virtual Desktop. We help connect cloud resources with on-premises systems, manage access and review the infrastructure your applications rely on.
Moving to Azure does not have to mean moving every system at once. We assess dependencies, connectivity and operational needs before planning a transition. We also establish who administers the environment afterward, so a migration does not leave your team with unclear responsibilities.
For remote desktop requirements, see our cloud desktop services. For infrastructure, monitoring and migration detail, explore Microsoft Azure services. Scope is agreed around your workloads; this is not a promise to support every Azure product or development project.
AWS cloud management
PCS supports AWS environments with monitoring, security, identity management, patching, resource and cost reviews, and backup and disaster recovery planning. We define responsibilities around your workloads rather than treating AWS and Azure as interchangeable.
Our AWS cloud management page remains the dedicated spoke for AWS-specific services. We do not recommend changing platforms without first understanding your applications, dependencies and business priorities.
Cloud migration
A cloud migration is a change to how people reach their email, files and applications—not just a data transfer. PCS uses a planned sequence to connect the move with ongoing support:
- Assess: Review the existing environment, access requirements and application dependencies. Identify what should move and what should remain in place.
- Plan cutover: Agree on responsibilities, user communications, testing and a sequence that fits your operations.
- Migrate: Move the agreed mail, files and server workloads. Projects can include on-premises Exchange to Microsoft 365 and on-premises SharePoint migration.
- Secure: Apply the agreed access and device protections, check permissions and validate that users can work as intended.
- Hand off: Confirm administration, documentation, support ownership and escalation arrangements after the move.
The plan sets expectations around disruption and validation; no migration is assumed to be identical. Read more about cloud infrastructure migration or discuss your migration requirements.
Cloud backup and disaster recovery
Microsoft 365’s built-in availability, retention and recovery features are not the same as a separately defined backup and disaster recovery plan. PCS helps identify the data and workloads that need protection, establish backup coverage, and plan recovery around business priorities. We agree on retention, responsibilities and testing rather than assuming every system has the same needs. Explore backup and disaster recovery services to connect cloud data protection with the rest of your continuity plan.
Fully managed vs. co-managed cloud: which fits you?
With fully managed cloud, PCS acts as your IT department for the agreed services and handles day-to-day operations. With co-managed cloud, your internal IT staff retain defined duties while PCS covers the rest. Operational responsibility does not transfer ownership of your tenant or data away from your business.
| Model |
Who owns the tenant day to day |
Best for |
| Fully managed |
PCS takes agreed operational responsibility; your business retains ownership and approval authority. |
Organizations wanting an external team to run cloud administration and support. |
| Co-managed |
Internal IT and PCS divide operational responsibilities, approvals and escalations. |
In-house teams needing specialist expertise, capacity or additional coverage. |
| Either model as needs change |
The documented responsibility split is reviewed with your business. |
Organizations adding staff, changing workloads or adjusting internal IT capacity. |
The right model depends on more than headcount. We support approximately 10–200-seat businesses, including law, accounting, construction, insurance, credit union and nonprofit organizations. You may need relief from daily tenant work, help retiring an on-premises server, or expertise for a small internal team. Explore co-managed IT services for a shared-responsibility approach.
Support when something breaks: LiveLine
LiveLine Promise: answered within 30 seconds, 24/7/365
When employees cannot reach email, files or a cloud application, they need a clear path to help. PCS combines human support with agreed escalation responsibilities, so cloud, device and vendor issues do not leave your staff coordinating every handoff themselves.
The promise is an answer commitment, not a guarantee that an issue will be resolved within that time or that a technician will arrive on-site within it. Learn more about help desk support.
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