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INDUSTRIES WE SERVE

Tech Support for Every Industry

Regardless of what type of products or services you sell, one thing’s for sure: You need your computer system and network to function quickly, securely, and reliably. With all the technological advancements of recent years, it’s increasingly challenging for organizations to employ their own in-house IT staff who possess the up-to-date knowledge and skills needed to monitor, manage, and troubleshoot every aspect of their organizational systems and devices.

For over 20 years, PCS has successfully partnered with enterprises across numerous industries to provide the technological support and managed services needed to help organizations focus on and achieve their specific goals.

industries-engineering

 

Why Choose PCS as Your
IT Partner?

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At PCS, we like to say we’re a customer service company with deep IT expertise. Although we’re a large company with over 200 IT professionals, we will respond, react, and care for your organization like a small company. We guarantee you instant, live technology support from a dedicated team of experts that can provide you with customized services and solutions. We never require any long-term contracts that will keep you locked into services you no longer want or need — instead, we’ll work hard to earn your business every single month.

PCS Service Highlights

PCS is experienced in successfully providing proven technology support solutions across a wide spectrum of industries. Some of the services we provide include:

  • Network management services: You can rely on us for all of your network management issues, including infrastructure setup, support and security.
  • Helpdesk support: Get connected to a knowledgeable IT expert in 30 seconds or less every time you call LiveLine.
  • IT maintenance services: We can manage all of your hardware and software so that you never have to worry about your system crashing again.
  • Computer tech support: Maintain your devices with our maintenance, diagnostics, and troubleshooting support for computers and devices.
  • Data backup and protection services: Prevent data theft and loss with our secure data backup services.
  • Server management: With our server management services, you can maximize your uptime so that your business can run without any interruptions.
  • Mobile device management: Protect your organization’s network by ensuring all mobile devices are secure at all times.

Accounting

In today’s accounting industry, your firm likely wants to become as efficient as possible while keeping your clients’ data safe. At PCS, we serve businesses across a wide range of industries including accounting. We work with firms throughout the country to develop IT solutions that scale to the needs and growth of each business. Let’s work together to achieve your business goals and provide top service to your customers.

IT support services from PCS allow your firm to complete fast and secure business in new ways. Technologies such as Cloud-based storage can help you keep your data consistent while being accessed securely from multiple locations. Business records can update in real time for increased accuracy and efficiency.

When you use electronic records, PCS can help keep them secure with remote monitoring and other security services. As a result, you can provide faster service than before without compromising your clients’ information.

Contact us and watch the benefits add up.

Shared by Customers:
“For over ten years PCS has been our trusted managed IT partner. They have grown with us as a company, working closely to keep our systems secure and up to date. PCS provides us with reliable and timely service for everything from minor problems to special projects and major upgrades.”

Bridget K. Fee, Asst. Business Manager,
Haefele Flanagan

PCS tech support for Accounting

 

Architecture & Engineering

From blueprints, schematics, and client communications, architecture and engineering firms rely on technology to access large amounts of data on a daily basis. Information technology systems are crucial in helping to render plans, make calculations, and simplify complicated processes. Maintaining reliable access and robust security measures requires a carefully managed IT infrastructure capable of meeting the demands of a deadline-focused environment.

Because in-house IT departments can be expensive and encounter knowledge gaps when trying to keep up with daily pressures placed upon IT infrastructure, architecture and engineering firms can rely on managed IT services from PCS to maintain all their systems correctly.

Why PCS? Because we’re much more than just an IT company. In fact, we don’t even think of ourselves as an IT company. We’re a customer service company that happens to be great at IT. We have a team of over 200 highly qualified IT professionals with tons of experience with engineering software programs and systems you depend upon.

Let's build a technology partnership. Contact us today.

Construction

In construction, time is of the essence, and cost is king. With contracts on the line, you can't afford to miss time due to unreliable network infrastructure. Technology exists to make the process more efficient and to compensate for tight schedules. As a result, construction managers always feel the pinch of needing to do more with less time and budget.

Employing a fully staffed IT team can literally break the budget for some projects. Fortunately, with PCS IT services, you can enjoy the same level of reliability, security, and accessibility in your technology without increasing your payroll. 

PCS managed IT support is an affordable solution for construction companies looking to hit their goals while satisfying their employees and customers. With PCS as your IT service partner, you can rely on our team of experienced technicians to maintain your technology so you can stay focused on meeting your deadlines.

Contact us to break ground on an IT partnership.

Shared by Customers:
“To start with, PCS's helpdesk is phenomenal. When you call, you get a technician on the phone almost immediately. Their account management team is second to none. PCS has saved EASRCC close to $25,000 for our infrastructure upgrades over the last few years; due to the IT strategy that they implemented when we upgraded our Exchange and Dell Servers.”

Frank Speziali, Facilities Manager,
Eastern Atlantic State Regional Council of Carpenters

 

PCS tech support for Construction

 

Education

Thanks to advances in education technology, teachers and staff rely upon numerous tools to spread knowledge. The thing is, most educators don’t have the extra time needed to maintain these systems nor react quickly when issues arise.  

An IT service, on the other hand, can help you get the most out of these resources by improving their security and efficiency. When you count on PCS for technology support, you can find a solution that fits your budget and enriches the learning experience.

Many schools now rely on Cloud storage and other online technologies to manage grading, educational materials, collaboration, and more. Since learning can happen at any time and anywhere, students now benefit from access to education in a variety of places. PCS IT services can help fix student-enabled devices as well as maintain the systems support the entire learning environment. The experienced PCS team can help you get the most out of these resources by improving their security, accessibility, and reliability. 

PCS technicians stand ready to support you whenever you need us. We provide both remote helpdesk support alongside in-person assistance to handle issues related to student and office device issues. For added safety, all PCS technicians who come on-site are fingerprinted and background checked to ensure the safety of students.

Ready to learn more? Contact us today.

Shared by Customers:
“The PCS technician assigned to the project was highly-skilled person and demonstrated an exceptional work ethic and had the social skills that made him very easy to work with.”

From the project lead of a school that partnered with PCS. After starting with one technician, the school system expanded project responsibilities and ultimately replaced eight in-house staff members with just four PCS technicians.

 

PCS tech support for Education

Financial Services

In finance, your firm likely wants to become as efficient as possible while keeping the financial data of your clients and organization safe. At PCS, we work with banks, credit unions, and financial planners to develop IT solutions that scale to the needs and growth of each business.

IT support services from PCS allow your organization to complete fast and secure business in brand-new ways. Technologies such as Cloud-based storage can help you keep your data consistent while being accessed securely from multiple locations. Bank accounts can update in real-time for increased accuracy and efficiency allowing your clients’ data to continue to stay safe and secure. 

When you use electronic records, PCS can help keep them secure with remote monitoring and other security services. As a result, you can provide faster service than before without compromising your clients’ information.

When it comes to IT time savings, PCS pays out in dividends. Contact us.

Shared by Customers:
“My experience with PCS goes back about 12 years. Prior to that, I was with another company providing computer services. I am not saying they were hard to work with because they were fine. Therein lies the problem, they were fine. But I believe, Thunderbolt required something extraordinary. We are a financial service organization and in that, we need prompt service response. We cannot wait for a couple of hours when the system is down. We process the finances of more than 3,500 members. It is impossible to tell them we are down for a couple of hours waiting for service and they will have to wait to access their money.

Without question my initial trial of PCS for Thunderbolt exceeded even my expectations. If we have any issues, I can contact a person(s) at PCS immediately, who knows not only how to make repairs but also knows our business. Am I satisfied?? NO!! We are ecstatic we chose PCS. This is their business to lose. I look no farther.”

Bob Millard, President/CEO 
Thunderbolt Area Federal Credit Union

 

Health & Medical

If you are providing healthcare support as a business, you owe it to yourself and your clients to have the best healthcare IT support possible. Healthcare and medical service providers cannot function without computers and digital technology. From electronic health records and email communications to insurance and billing, healthcare providers and medical professionals use computer technology and digital data in every aspect of their business.

Modern technology allows clients to get their medical information faster, so they can act quickly during health emergencies. It also helps medical and healthcare professionals get paid faster and empowers healthcare businesses to run more smoothly. Because each of these benefits depend upon technology, reliable, professional IT services are critical for keeping medical professionals’ and doctors’ offices operating at peak performance. 

Trust PCS to handle your tech health. Contact us today.

Hospitality

Due to developments in hospitality technology, many guests expect tech-savvy service from their hotels. From guest records to the check-in process, you can now digitize a large portion of your operations. Whether you want to upgrade your existing technology or switch to something new, PCS can help! We have IT specialists ready to assist businesses throughout the hospitality industry.

A well-maintained IT system makes your operations smoother and guests happier through enhanced communications to ensure consistency throughout your hotel and resort. Furthermore, an improved information system will help you offer more accurate booking and add more features your guests will love. When you partner with an IT service that understands your needs, you can focus on your goals of maximizing guest experience.

Helpful IT management is our key amenity. Contact us.

Insurance

As an insurance agency, you want to take care of your clients so that they continue to use your services. At PCS, we want to take care of you so that you can achieve your business goals. We work across industries to help businesses like yours improve technologies in ways that benefit you. You can count on our team members to handle your IT services so that you can fully focus on your customers.

Thanks to technology, we have more resources than ever for supporting your management of policyholders. IT support from a trusted company will allow you to take advantage of these tools to give your agency competitive advantage. Modern technology sets industry leaders apart from their competition by increasing efficiency and improving customer service. The PCS team will work with you to implement and manage new technology so you can enhance company performance.

Providing helpful IT services is our policy. Contact us.

Shared by Customers:
“To say PCS is one of our most trusted vendors and partners is an understatement. As a business owner, having a highly-skilled IT resource is paramount. I can’t tell you in words the confidence I have in this company to complete tasks, follow up on problems, and, in general, make my life easier during the course of daily operations. Moreover, if a problem arises or a team member needs help solving the challenges of a tech hang-up, I can rest easy knowing that PCS will jump right on the issue.

PCS is the best Managed Service Provider I have ever used by far. From their help-desk to their knowledgeable team leads, the entire staff is aces. Anthony and Traci have assembled a fantastic team and an even better system of follow-up to make sure no job (regardless of size) gets dropped—I can’t recommend PCS enough.

If you are looking for an outsourced Managed Service Provider or are struggling with your current IT partner, you MUST take a look at PCS as a solution.”

Victor D’Angelo, COO 
VillaNOVA Insurance Partners

 

Law Firms

Law firms have been using computer technology for research and strategy for about as long as computers have existed. Now, being able to use IT for legal services is more important than ever. The right legal IT services can give you the edge you need to win for your clients.

PCS has the legal IT services you need to stay a step ahead of your competitors. We’ve helped law firms all across the country find and implement effective IT solutions for their businesses. We understand that internet security and data protection are critical to your law firm. If your data leaks, it could put your clients and your reputation in jeopardy. We handle internet security at the highest levels all the time.

But we do a lot more than that. We are a customer service firm first, and part of that service involves making sure you get IT support geared towards legal IT issues and your specific needs. We have built a huge team of highly qualified and experienced IT experts just for this purpose. The IT professionals who work with you will always have knowledge about your specific issue whether it’s installing the latest legal software program or updating your internet security to protect your data from the prying eyes of other law firms.

We understand that for you, time is of the essence—you don’t have time to explain your computer and digital issues to every technician who walks through the door. Needing a lean, streamlined office that can respond quickly is part of why you don’t want an in-house IT team in the first place. PCS IT professionals answer your call ready to do the job with the experience in legal software needed to get you running fast.

Contact us to judge our IT services for yourself.

PCS tech support for Law Firms

Customer Story:
A partner at a national law firm with more than 500 lawyers called and explained “Our entire computer system is down, our tech can’t fix it, and someone said you could handle the job.”

PCS immediately dispatched two of its best technicians who discovered that the firm’s infrastructure had a “heart attack” because their virtualized environment crashed. The team stabilized the system, created desktop support, and reconfigured the network. The firm’s entire network was restored by the start of business the next morning. Afterward, PCS provided new, detailed recommendations on how to prevent a similar situation in the future. Within a few months, the law firm turned over their entire IT function to PCS.

“It was a perfect storm, which no one anticipates until you’re in it,” explains Anthony Mongeluzo, PCS CEO and President. “The law firm had gotten comfortable with their system, and they let a few IT people go. The only person on deck was a junior administrator who lacked the expertise, experience, and the crisis checklist to handle a true IT emergency. The firm first turned to another outside IT vendor for help. After discovering that the depth of the problem and the need for rapid resolution were beyond their capabilities, the vendor recommended PCS.”

 

Manufacturing

When you manage a manufacturing business, safety and efficiency become your top priorities. You strive to increase your production numbers while ensuring a safe working environment for your team. Did you know that a well-supported IT system can help you achieve these goals? At PCS, we help businesses like yours go above and beyond with personalized IT solutions.

Our IT experts have deep experience supporting a variety of industries, including the manufacturing sector. We are experts in IQMS manufacturing software which allows us to improve the efficiency, agility, and collaboration you need to best serve your customers. We’re also well-versed in many other types of standard manufacturing platforms. 

When you partner with PCS for IT services, you can place focus back on essential business needs. A correctly managed IT system will help you improve your delivery speed, streamline your operations, and enhance your interactions with customers. With PCS, you’ll get your best work done while having the peace of mind that we’re handling your complex technology issues.

We make IT services work for you. Contact us today.

PCS tech support for Manufacturing

Customer Story:
A plastic components manufacturer in Pennsylvania contacted PCS when the mountings of their storage system overheated and crashed their entire network impacting multiple facilities. Their full-time administrators couldn’t handle the complexity of the problem nor the needed physical infrastructure replacement.

“That incident resulted in a loss of time, money, worker hours, and delivery schedule because of the failure,” comments Anthony Mongeluzo, PCS CEO and President. “It’s easy to say, ‘all hands on deck,’ but if no one has the specific skill set necessary, you need more than willingness before you can return to normal operations. I’m proud to share that PCS was able to solve their technology issues and restored their normal operations.”

After that eye-opening experience, the company brought in PCS to evaluate their IT environment which culminated in a complete overhaul of their infrastructure resulting in a large virtualization project. The manufacturer was so pleased with the results that they retained PCS to help integrate their IT network with a newly acquired printing company.

Non-Profits

As a non-profit organization, you may have a budget that requires careful management. You may also want to invest in information technology that helps you connect with your cause and supporters. IT services from PCS can help you achieve your technology goals while staying within your budget. 

Non-profits and charities have plenty to benefit from when they rely on professional IT services. Your organization can increase the impact of your mission, enhance your efficiency, and improve performance within your sector.

IT technologies will give you the tools you need to measure your effectiveness and find new ways to achieve your goals. Improving your operations through managed technology enables you to focus awareness on your cause instead of spending time fixing IT issues. 

With PCS as your IT service partner, you can build an IT strategy that makes sense for your individual circumstances while supporting your goals.

It's our mission to provide you with helpful technology services. Contact us.

Real Estate

Thanks to technology, real estate has transitioned into a new digital era. Listing homes and providing constant communication is key to helping your clients find the homes of their dreams.  Most agents, however, don’t have time to handle IT issues as they your pull attention away from serving clients.

Managed IT services, on the other hand, can help you maximize your technology resources by improving their security, efficiency, and reliability. When you trust PCS for IT support, your organization will enjoy IT infrastructure that fits your needs while keeping your clients' data protected against malicious attacks. Many agencies also rely on Cloud storage and other online resources to backup and manage data like client information, housing data, and more.

Your technology needs to be up and ready so you can instantly jump on new listings that pop up. With PCS helping to manage your IT, you’ll enjoy the advantage of reliable technology to deliver fast service and secure communication to help lessen your clients’ stress.

PCS technicians stand ready to support you whenever you need us. We provide both 24/7 helpdesk support alongside in-person assistance to handle issues related to office decision issues.

Ready to close that deal? Contact us.

Recruiting & Staffing

In recruiting and staffing, you are uniquely positioned to understand how adding extra talent can help solve an organization’s problems and reach goals. A dedicated Managed Service Provider (MSP) aligns with this approach by providing talented individuals and support services to handle an organization’s IT needs.

In addition to cost, maintaining an in-house IT department within your agency encounters knowledge gaps when trying to keep up with daily demands impacting IT infrastructure. Partnering with PCS for managed services and customer-first IT support resolves your technology management demands without having the added overhead of a dedicated internal team.

PCS is much more than just an IT company. We’re a team of over 200 highly qualified customer support professionals who are also experts in IT. 

We’re ready to be put to work managing your IT. Let's have a conversation.

Retail

Payment processing, inventory management systems, eCommerce, email… technology is the backbone of modern retail. Digital transactions provide access to old records as well as help make new purchases fast and easily so your customers have an all-around enjoyable experience.

All of these actions are supported by your IT infrastructure, and your business can’t afford disruptions or lengthy lapses in service. That’s why PCS is the answer to your IT needs, especially when you require immediate assistance while trying to assist a customer. In addition to providing cybersecurity tools to help keep your data as well as your customer’s credit card data secure, we help manage your infrastructure so you can keep the transactions flowing.

PCS understands your need to deliver a smooth customer experience. That’s also the type of experience you can expect from our customer-first IT services and LiveLine support. We’re always on, always connected. We’re your 24/7 tech partner.

Don’t let outdated IT slow down your sales. Contact us.

Customer Story:
“We struggled for years to find a partner that could understand how to best fit with our small support staff to understand a clear delineation of responsibility. We found PCS to be a great partner that slots perfectly with our team! In addition to handling all server updates and monitoring all issues, PCS gives us access to employees with widely varying expertise which allows us to focus them as rifle versus the shotgun approach of throwing resources at a problem hoping to resolve issues.

When we need high-level advice, we turn to our VCIO for guidance. If we have a major impact to our production systems at 6:30 am, we can rely on PCS engineers to assist us remotely, or we can bring them on-site for major work as needed. PCS has given us the ability to expand and contract our IT team as needed without having to add more fixed cost of employees.

Primitives By Kathy has relied on PCS for about a year, and we look forward to growing with them in the future.”

Small Business

Whatever your business is, technology helps it run better. Whether it’s accounting software to keep track of the books, a retail program that aids in inventory management, or a streamlined communications system that helps you get products down the supply chain faster, great IT is what keeps your business competitive in an extremely challenging market.

PCS knows business IT because we have employees on our staff with years of IT experience in businesses of every size. We have a team of 200 of the best technology professionals that we could find to ensure we have someone with expertise in your area exactly when you need one.

If you’re a business trying to grow, you may not have the budget for a full-time in-house IT support team. Fortunately, you don’t need to maintain in-house staff when you have PCS on your side. When you rely on our IT services to handle your technology needs, you can put the focus back on growing your business. 

Helpful IT services are literally our business. Contact us.

Customer Story:
"As a business owner, I highly recommend using PCS for all of your IT needs. The benefits of using PCS are numerous and have helped my business run more efficiently and effectively.

Firstly, PCS provides proactive maintenance and monitoring of my IT systems. This means that any potential issues are detected and resolved before they become major problems, minimizing downtime and ensuring that my business operations run smoothly. Secondly, PCS offers a wide range of IT services, including network management, data backup and recovery, security solutions, and more.  Thirdly, PCS  provides round-the-clock support, ensuring that any IT issues are resolved quickly and efficiently so that I can focus on running the business without worrying about IT-related issues.

Overall, using PCS has been a game-changer for my business. The peace of mind that comes with knowing that my IT systems are being monitored and maintained by experts is invaluable and has allowed me to focus on growing my business. I highly recommend using PCS for any business looking to streamline its IT operations and improve their overall efficiency."


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Partner with PCS

Regardless of what type of products or services you sell, one thing is certain: You need your computer network and devices to function reliably, securely, and quickly. Yet with all the technological advancements coming daily, it’s challenging for organizations to employ their own IT staff who possess the up-to-date knowledge and skills needed to monitor, manage, and troubleshoot their technology correctly.

In partnering with PCS for IT support, complying with industry regulations and company policies will become easier. Our friendly, knowledgeable professionals have extensive experience working in a wide range of sectors and are up to date on all of the latest requirements, regulations, and technologies so that you can always count on the best quality service from the team at PCS.

If you're ready for a helpful, responsive technology partner who understands your unique business, contact us today.

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