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Need 24 Hour Technical Support?
LiveLine Rapid IT Support
Connect with an IT Expert in Under 30 Seconds
One of the many benefits you can enjoy when you partner with PCS for IT support services is our remote IT support service. The most exciting feature of our remote IT support service is what we call LiveLine. LiveLine means that whenever you pick up the phone to call us for IT support, you will speak to a real human being right away. You’re always no more than 30 seconds from getting a live IT support person on the phone.
If you’ve dealt with tech support before, you may find this hard to believe. No running you through an automated script giving you suggestions you’ve already tried, and no sitting on hold for hours while your crucial work piles up and someone on the other line searches around for someone to help you. We have a huge team just for this reason, so you can get the kind of help you need when you need it.
And when we say a real human, we mean just that. We make sure all our IT remote support employees are knowledgeable, friendly and empathic. They won’t hit you with a lot of technical jargon and then get frustrated when you don’t understand. We will walk you through the steps of solving your problem in a way any employee of any business would understand. You won’t need an in-house IT person to translate us for you.
We’re also not going to send you somewhere else for further support. We’re a one-stop shop, and we have enough skilled and trained IT personnel to address any IT questions you may have. No matter the issue, we will find your solution and get your network back on track.
Remember, we deal with just about the entire range of IT problems all day from the various businesses that count on our services. It’s almost certain your problem is one we’ve seen before, and we’ll know exactly what to do — so you don’t have to. From getting your network back up and running correctly to security issues to data recovery, malware and just about whatever else you can come up with, we have the team to resolve these issues, and we do it every day for companies like yours.
Contact Us to Learn More About Our Remote IT Support Services
We think of ourselves as the paramedics of IT, which is why we offer 24/7 emergency IT support services for when you really need them. If you’re discovering an IT problem at 4 a.m., there’s a pretty good chance you’re working on something that can’t wait. If you have no one to turn to in this situation, it can be frustrating and even scary. Fortunately, you have PCS. You can relax with the understanding that you will always know who to call if you run into an IT problem. Our goal is to make sure you never worry about your business’ IT — that’s our job.
We’re here to help. We’re not trying to rope you into any long-term contract or sell you services you don’t need. We just want to be here for you when you need us. We’re your customer service company that happens to work in IT. To find out more about how we do it, feel free to give us a call at 1-877-596-4446 or contact us to request a quote today.