Not all Managed Service Providers are created equal, which means the way they run their support could be completely different than what your organization needs.
In our series on the 6 Questions to Ask When Researching an IT Provider, we’ve previously covered the questions What Experience Do You Have in My Industry?, What is Your Response Time?, What Services are Actually Covered by the Provider?, and What Will the Transition From My Current IT Company Be Like? Today’s question is:
One of the most overlooked questions to ask an IT support provider involves the support ticket process. That procedure itself can include a few steps, so you might ask:
At PCS, organizations can easily open a ticket over the phone with our 24/7 LiveLine service as well as through email. Our helpful team of technicians keep you updated on your tickets as well as work to resolve them in a timely manner.
Have questions about our ticket process? Contact us.
Tomorrow, we’ll discuss the final question in our series: What Security Measures are Available?