Selecting the right MSP can be challenging, especially if you don’t know where to begin. To help you research providers, we’re sharing 6 Questions to Ask When Researching an IT Provider. We’ve previously asked What Experience Do You Have in My Industry? and What is Your Response Time? Today’s question is:
Typically, organizations will already have a list of IT needs when researching solution providers. While more may be uncovered during a network evaluation, it’s important to understand your needs so you can ensure they are fully met by each provider you’re researching.
Some important support services include but are not limited to:
This list highlights just some of the services an IT provider should offer. Please keep in mind that what isn’t offered by the provider is just as telling as what is offered. By this, we mean that a specific service absence or limitation may require you to perform those tasks in-house or work with another partner which honestly defeats the purpose of researching a single provider in the first place.
When it comes to IT services and support, PCS has you fully covered with friendly, trained professionals and the services required to ensure data backup and security, network reliability, and 24/7 live support within 30 seconds. We welcome you to contact us with your questions.
Next, we'll continue the discussion with the fourth question to ask: What Will the Transition from My Current IT Company Be Like?