Rapid Response

From unlimited, ongoing IT service to need-based assistance and one-off project support, PCS tailors a solution to suit your needs.

Rapid Response When you need help and you don't know who to call, call us.


Emergency IT Support

Peace of mind and emergency IT support aren’t typically two things that come to mind in the same sentence. But in this fast-paced world of always on, always connected business, when your servers, PCs, other pieces of hardware or software give you problems, the costs to your company can be substantial. That’s when knowing who to call can mean the difference between quickly getting the help you need and being made to wait while business opportunities pass you by.

Fortunately, if there's one thing PCS understands, it's that IT issues can come up anywhere and at any time. That’s why we don't shut down after 5 o'clock. We'll take your calls day and night to ensure our emergency IT services are working for you. We're all about remote access and fast troubleshooting when time is of the essence.

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PCS — Rapid Response for Fast Solutions

If you or a member of your family suddenly needed serious medical attention, wouldn’t you call an ambulance to help save a life? Why can’t there be the equivalent of paramedics for emergency IT service issues? At PCS, we understood this need, so we put together the most helpful rapid response IT team in the industry.

Worrying about accessing help when it comes to your IT issues simply isn’t an option. That's why PCS offers remote monitoring and IT service 24/7 remote support. From the moment you contact us, you’ll know you’re dealing with a company that’s large enough to handle any IT problem you have while still making you feel as if you’re dealing with your own specialized in-house IT team. That’s why it typically takes only about 30 seconds from the time you call to be connected with one of our highly trained technical experts — and with over 100 experts on staff, we have the skills and experience to get you and your IT network the right help.

For plenty of companies with full-time IT staff, it’s not uncommon to be faced with a problem they don’t have sufficient experience to deal with effectively and don’t know how to properly correct. In contrast, at PCS, we successfully deal with timely IT issues every day. Our staff has the know-how and experience to quickly assist you with the right technical support for almost any IT-related issue.

Check out some of the emergency IT issues we regularly help resolve for our clients:

  • Emergency data recovery
  • Correcting network failures
  • Reestablishing Internet access
  • Solving security breaches
  • Removing malware and viruses
  • Fixing hardware and software problems
  • And much more

100% Customized Services With No Lengthy Contracts

Unlike so many other IT support services, PCS offers fully customizable solutions and scalable services. This means you never get stuck paying for something you don’t need or being talked into a lengthy agreement for services you’ll never use. Instead, with PCS, you get the attention and service you require. We consider it an honor to earn your business every time you choose to work with us. That’s why, even for ongoing services, you’re never locked into a contract with PCS.

Checkmark Remote Monitoring
Shouldn't you be able to sleep at night knowing your servers are up and running? PCS will monitor your servers and desktops to ensure everything is fine, even when you aren't around. 24/7 means we keep an eye on your resources, services, drive space, and overall performance constantly so you can rest easy.

What’s more, with remote monitoring, we’re able to spot problems in your network before they occur. For a fixed, affordable monthly rate, PCS can perform remote monitoring of your network, hardware and software so you have the advantage of being proactive instead of reactive to IT issues.

Consider how much it’s worth to your business to avoid downtime before it even happens. From knowing when a piece of hardware is about to fail and needs to be returned to its vendor to installing software updates before a security breach occurs, there’s really nothing like having the confidence that your IT network is being monitored by a skilled service that has your company’s best interest at heart.
Checkmark 24/7 Remote Support
Catch something we missed? Have a question? We're ready to respond whenever you have an issue. We know that issues don't only occur between business hours - they show up at the most inconvenient of times. That's why our team of experienced, well-trained consultants are ready day or night to respond to your issues. Now that's convenient.

PCS is a customer service company that happens to be really good with IT. We’re the most helpful IT company in the world, there for you when you need us, wherever you need us!

Contact us today to learn more about our Rapid Response IT services.

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Need A Different Solution?

Not a problem. At PCS, we specialize in custom-order IT. Contact us so we can discuss your needs and how our team can build a plan that’s right for you.

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