An IT Meltdown — Literally
We often use the word “meltdown” to indicate a lack of control, but seldom do we witness it in real life, especially in the IT world. But a Pennsylvania-based manufacturer of plastic components for the food industry had a “real life” meltdown when IT issues arose, culminating in the mountings to their storage system overheating, crashing their entire network. It was a critical problem that occurred at their corporate headquarters but affected several operating plants in different states.
The meltdown resulted in a two-day loss of manufacturing for the plants before the company could restore their IT network.
“That was a huge loss of time, money, workers hours and delivery schedule because of the failure,” said Anthony Mongeluzo, PCS CEO and president. “They had a full-time administrator on staff, but the complexity of the problem, the replacement of physical infrastructure and the extra technicians that could have sped up the restoration process was lacking. It’s easy to say, ‘all hands on deck,’ but if no one has the specific skill set necessary, you need more than willingness before you can return to normal operations.”
After that painful episode, the manufacturing company brought in PCS to evaluate their IT environment. PCS implemented an initial upgrade and a complete overhaul of their infrastructure that would result in a large virtualization project.
The manufacturer was so pleased with the results that they called PCS in to help integrate their IT network with a newly acquired printing company.
“Acquisitions of companies that might be using a different platform for their IT can be devilishly difficult,” Mongeluzo said. “Some of the secret lies in the prep work before you go live, but you don’t want a team handling it that’s never done it before. There are dozens of ways to go wrong before you flip that final switch.”
The integration went off smoothly, and the manufacturer decided to add a full-time PCS technician stationed at the corporate offices.